Kaizen Model
Referring to the model for performance improvement, can you describe a key activity that occurs within the "Sustain" step?
a. Charter the project
b. Monitor progress on key measures
c. Search for root cause
Answer: B. Monitor progress on key measures.
"Kaizen” refers to a Japanese word which means “improvement” or “change for the better”. Kaizen is defined as a continuous effort by each and every employee (from the CEO to field staff) to ensure improvement of all processes and systems of a particular organization.
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