Roles of Manager in TQM
As you set out upon a change, can you identify an early step that would help people prepare for change?
a. Brainstorm potential solution
b. Promote change from a leadership perspective and demonstrate a need for change
c. Conduct tests of a new process
Answer: b. Promote change from a leadership perspective and demonstrate a need for change
Managers need to get trained in various TQM practices before implementing the same and must communicate the benefits of total quality management and make the employees understand how successful implementation of total quality management programs would yield high quality products and services.
Learn this and more through our Online TQM Course.
